How to raise an issue with BT without a postcode

Churches without postcodes have often met with difficulties in obtaining broadband or a phone line from providers because they rely on BT to provide the basic infrastructure.

BT classes churches as “Non Served Premises” (NSP) which are buildings they consider to be uninhabited. At present you do not need to provide a UPRN (Unique Premise Reference Number) to place an order for telephony or broadband service using the Openreach network.

As an NSP you can expect:

  • A site survey is conducted by Openreach
  • The cable routing from the nearest telegraph pole or footway box is identified
  • Where a listed building is involved, Openreach will discuss with you how cabling will be routed. This will be necessary when you seek your Archdeacon’s advice on whether you need to apply for a Faculty
  • Where necessary, Openreach will apply for required wayleaves to provide service.

If you have difficulties placing your order with BT, then please contact This email address is being protected from spambots. You need JavaScript enabled to view it. in the first instance. Please include Church of England in the subject field and provide the following information:

  • Name and Full Postal Address* of Property
  • Name, email address and contact number of the person ordering the service
  • Your Order Reference (if required)
  • The products you wish to order
  • Site contact name and number for the engineer visit

*In supplying the name and full postal address, it may be helpful to find it on the official FindMyAddress service https://www.findmyaddress.co.uk/search

You can also contact Lynn McGowan on the Order Management Team number 0800 032 4660.

If Lynn has been unable to help or is unavailable, further contacts at BT are as follows:

Second contact: Pamela Downs - This email address is being protected from spambots. You need JavaScript enabled to view it.

Third contact: Christine Stevenson - This email address is being protected from spambots. You need JavaScript enabled to view it.

Fourth contact: Paul Biddle - This email address is being protected from spambots. You need JavaScript enabled to view it.

Mobile-signal broadband

If you're in a low-speed broadband area with good 4G, you might be able to bring connectivity to your building using mobile signal instead.

Mobile phones

Our dedicated mobile-phone suppliers can offer you contracts and handsets to suit your call-and-data usage needs – and budget.

Rural mobile coverage

If your parish is a mobile-signal notspot, you might be interested in NET CS's multi-church-network "rural mobile coverage" initiative.

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